FAQ
📦 Petrkl Order Support Center
Your questions answered, anytime!
🚚 Shipping Information
• Cost: Free worldwide shipping to 200+ countries*
*Some remote areas may incur additional fees
• No Hidden Fees: Price you see is final - no customs or duties charges
• Processing Time: In-stock orders ship within 2 business days
• Tracking: Sent via email within 3-5 business days
✉️ Need Help?
Contact our support team:
📧 Email: Petrklstore@outlook.com
⏰ Response Time: Within 24 hours
🔍 Frequently Asked Questions
🔄 Order Changes & Cancellations
▸ Can I cancel my order?
Yes! Changes/cancellations accepted within 12 hours of purchase.
▸ Can I modify my shipping address?
Address changes possible before shipment begins.
▸ Can I remove an item?
Item removal available pre-shipment for full refund.
📦 Tracking & Delivery
▸ Where's my order?
Track via:
- Link in your shipping email
- Our website's Order Status page
- Email us with your order number
Note: Multi-item orders may arrive separately
⚠️ Issue Resolution
▸ Damaged Item?
Email photos of damage to Petrklstore@outlook.com for repair/replacement instructions.
▸ Lost Package?
Report within:
- 2 weeks (domestic)
- 4 weeks (international)
We'll work with carriers to locate or replace your order.
Important: Double-check your shipping address at checkout - we can't redirect misaddressed packages.
🐾 Petrkl Promise
We stand behind every product and will work tirelessly to resolve any issues. Your satisfaction is our top priority!
Have more questions? Our friendly team is always here to help at Petrklstore@outlook.com