We will process the order within 1-3 business days after payment.

Standard Shipping: Within 9-15 business days after shipment
Please note that delivery may take longer during peak seasons or if your parcel is held up by customs. In some cases, delivery may be delayed by up to 5 additional business days due to special circumstances. While we make every effort to ensure timely delivery, we cannot be held responsible for delays or delivery failures caused by factors beyond our control.

We understand that sometimes things change! If you need to update your shipping address, please reach out to our customer service team as soon as possible with your order number. If your order hasn’t shipped yet, we’ll be happy to assist with the address change. However, once the order has been shipped, we’re unable to make adjustments. We appreciate your understanding!

We understand that sometimes plans change! You can modify or cancel your order within a limited time after payment. If your order hasn’t been shipped yet, please contact our customer service team with your order number, and we’ll be happy to assist. Unfortunately, once the order has shipped, we’re unable to make any changes or cancellations. We appreciate your understanding and are here to help if you need anything!

Good news! We offer free shipping on all products across our entire website, so you can shop without worrying about shipping costs. Enjoy your shopping experience!

You can click <HERE> or use the "Track Your Order" link in the footer to access the tracking page. Simply enter your Tracking Number or Order Number to check the status of your order.

• 100% Compensation for Lost Packages!

• Green Shipping Protection is a service offered by Petrkl. It covers delayed shipments, damaged packages, and lost items that meet certain criteria. You could be eligible for full compensation. The cost of Buyer Protection depends on the currency used by the store. Learn more.

Applying a Promo Code is Easy!

At checkout, just enter your promo code in the “Promo Code” box and click “Apply.” Please note that each promo code can only be used once.

Currently, we do not offer cash on delivery as a payment option. However, you can place your order directly on our website, and we will arrange shipment for you as soon as possible. Thank you for understanding!

Simply enter your shipping address and payment details, then place your order! Our checkout process is designed to be quick and secure, ensuring a smooth shopping experience.

Yes, We Do Offer That!

Please reach out to our customer service team for more details. We're happy to assist you!

We offer a 30-day money-back guarantee from the date your order is delivered. If you'd like to return your order, please contact us at petrklstore@outlook.com

For more details, please check here. View More →

Please contact our customer service team with the order number and product picture. Our customer service team will solve it for you.

• You can email us at petrklstore@outlook.com or click <CONTACT US> to leave a message, and we will get back to you as soon as possible.

We're available from 10:00 am - 05:00 pm every day.

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